Terms of Use

1. Scope of Application

These terms of use govern your use of ComptaTop's accounting and bookkeeping services and guidance platform. By requesting our services or using our platform, you accept these terms. Our services are intended for accounting and compliance purposes in Canada.

2. Service Requirements and Access

  1. Service requests require completion of registration and payment of applicable fees.
  2. Access to accounting guidance services is personal and non-transferable.
  3. To request services, you must be at least 18 years old or have guardian consent.
  4. Accounting guidance services and content are intended solely for personal professional use.

3. Service Duration and Completion

  1. Service duration varies depending on the type of accounting guidance service as specified in the service description.
  2. Access to accounting guidance services remains active for the specified duration plus a 30-day grace period.
  3. Compliance service certificates are issued after satisfactory completion of all required processing procedures.
  4. Extension requests must be submitted before service expiration and may incur additional fees.

4. Payment and Pricing

  1. All prices are in Canadian dollars (CAD) and include applicable taxes.
  2. Full payment is required before service access approval.
  3. We accept major credit cards and bank transfers.
  4. Business accounting guidance packages require separate agreements and may have custom pricing.

5. Refund Policy

  1. 14-Day Reflection Period: A full refund is available within 14 days of the service request if you have not accessed more than 20% of the service processing.
  2. Service-Specific Refunds:
    • Individual Accounting Consultation (CAD 95): 80% refund in the first week, 50% in the second week if less than 30% of processing is completed.
    • Corporate Accounting Services (starting from CAD 650 per service): Proportional refund based on completed procedures.
    • Accounting Review (CAD 520): 70% refund before the first review, no refund after review begins.
    • Corporate Services: As specified in individual contracts.
    • Priority Services: Proportional refund less processing fees if already scheduled.
  3. Non-Refundable Conditions:
    • After completing more than 50% of any accounting guidance service
    • After receiving the compliance service certificate
    • For accounting compliance processing already completed
    • If service terms are violated
  4. Refund requests must be submitted in writing to support@comptatop.com with your service details.
  5. Approved refunds are processed within 10 business days to the original payment method.

5a. Return Policy

ComptaTop provides accounting and bookkeeping services that are delivered electronically and through consultations. Due to the nature of our services, returns are handled according to the following policy:

  1. Service Returns: If you are not satisfied with our accounting services, you may request a return within 7 days of service completion, provided that no compliance documentation has been issued.
  2. Documentation Returns: Completed accounting documentation and compliance certificates cannot be returned once issued, as they represent completed professional work.
  3. Return Process: To initiate a return, contact our support team at support@comptatop.com with your service reference number and reason for return.
  4. Return Eligibility: Returns are only eligible for services where less than 30% of the work has been completed and no official documentation has been generated.
  5. Processing: Eligible returns will be processed within 14 business days, and any applicable refunds will follow our standard refund policy procedures.

6. Client Responsibilities

  1. Maintain accurate and up-to-date account information.
  2. Protect your login credentials and do not share access.
  3. Engage in accounting guidance procedures honestly and ethically.
  4. Respect intellectual property rights of service materials.

7. Service Content and Materials

  1. All service materials are protected by copyright and intellectual property laws.
  2. Materials are solely for personal professional use and must not be shared or distributed.
  3. Service content may be updated to reflect current accounting requirements and standards.
  4. We reserve the right to modify service structure to improve quality.

8. Service Availability and Support

  1. We aim for 99.9% service availability but cannot guarantee uninterrupted access.
  2. Technical support is available during business hours (EST).
  3. Scheduled maintenance will be announced in advance.
  4. Emergency support is available for critical accounting compliance issues.

9. Code of Conduct

  1. Maintain professional and respectful communication.
  2. Do not engage in disruptive or harmful behavior.
  3. Report violations or concerns to our support team.
  4. Respect legal integrity guidelines.

10. Privacy and Data Protection

  1. Client data is protected in accordance with our privacy policy and Canadian data protection laws.
  2. Compliance service and certification data is confidential.
  3. We do not sell or share client data with third parties.

11. Contact Information

For questions about these terms or to submit complaints:

ComptaTop
245 Bay Street, Suite 1200
M5J 2J1 Toronto, Canada

E-mail : support@comptatop.com
Phone : +1 5983 592858

Business Number (BN): 940276140

12. Modification of Terms

  1. We reserve the right to update these terms with client notification.
  2. Significant changes will be communicated by email.
  3. Continued use of services after modifications implies acceptance.

13. Applicable Law

  1. These terms are governed by Canadian law.
  2. All disputes must be resolved before Canadian courts.

Last updated: January 14, 2025